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The PbN Blog

Your additional resource to provide insight and help build your practice.

The Debate on Surcharging in Medical and Dental Practices

In the changing world of health care, medical and dental offices are looking for ways to handle rising costs, especially credit card processing fees. One option that is becoming more common is called surcharging. This means adding a fee to credit car …

Data Privacy and Security in PRM Systems

This article will explain data privacy and security in PRM systems in simple language, cutting through all the jargon. We’ll also look at the laws that shield patient information, concrete ways to secure data, and advice on getting your hands on the …

Measuring the Success of PRM Initiatives

Only 1 in 25 unhappy customers complain. The rest simply churn. Don’t let silent dissatisfaction erode your patient base. Yes, your PRM initiatives have a direct impact on your online presence.

In modern healthcare, it is essential to measure the su …

Dental Patient Recall System: Everything You Need to Know

Key Highlights Introduction In the busy world we live in, keeping up with patient communication is crucial for a dental practice to flourish. With a solid dental recall system in place, dentists can keep that essential connection with their patients. …

Should a Business Pay for Google Reviews?

How important are Google reviews for businesses? Google reviews are crucial for businesses as they influence purchasing decisions. Positive reviews build credibility and trust, while negative reviews can deter potential customers. They also impact lo …

How to Choose the Right Patient Portal for Your Dental Practice

In the ever-evolving landscape of healthcare, dental practices are increasingly turning to technology to enhance patient care and streamline operations. One of the most transformative tools in this digital shift is the patient portal. These secure on …

The Art of Responding to Reviews: Enhancing Patient Experience and Building Online Reputation

Managing responses to both positive and negative reviews is one of the most important tasks for organizations and healthcare providers. This practice serves as an opportunity to connect with and demonstrate a sincere approach to service delivery, whi …

How Medical Practices Should Respond to Bad Online Reviews with HIPAA in Mind

Online reviews can make or break a medical practice in this digital age. Positive reviews attract new patients and enhance the reputation of the practice, while negative reviews can lead to a decrease in patient visits and harm the practice’s reputat …

Introduction to Patient Relationship Management (PRM)

Patient Relationship Management (PRM) refers to the strategies, systems, and technologies healthcare providers use to manage and nurture relationships with their patients throughout the care continuum. It involves understanding patient needs, prefere …